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Wednesday, 16 March 2016 16:46

Sale first or customer first?

I was asked by a publication if I was interested in providing them with 3 reasons why a customer service, and not a sales first culture, is important.

I laughed out loud when I read that email.  Now, my chuckle has nothing do with the editor-in-chief of this magazine and her question.  I LOL’d because I teach 7 steps to GIGANTIC gym profits, and step one is “Create a sales first culture.”

Published in Blog
Tuesday, 11 March 2014 14:02

Seafood, sewing and a horrible disease

I was sitting with a friend at my favorite pub this past Saturday evening. We got together to share a pint or two and catch up on each other’s lives.  As we were halfway through our second Guinness, planning to call it a night after this libation (I don’t know how I used to stay out past midnight), when a couple walked in and sat down next to us.

Published in Blog
Friday, 06 December 2013 13:27

Hire a bartender?

A few years ago, when I was director of training for Snap Fitness headquarters, a resume came across my desk.  It was in a basic word template and the applicant (for an account manager position) appeared to be around 30 years old.  The only experience he had was serving drinks, and chicken wings.

Published in Blog
Tuesday, 26 November 2013 12:54

The NO sound and the fury

There is a bar/restaurant in my neighborhood where I have been a regular since it opened 8 months ago.  A regular, meaning I stop in once or twice per week for a pint of Guinness, when I am not travelling.  I like to catch up on emails and do some writing when I am there.  Also, I use it as a place to have business meetings and first dates, which are surprisingly similar interactions. 

Over these 8 months, I have gotten to know the owner.  We shake hands, exchange pleasantries, discuss minutia, and have even planned to hit the links this summer. 

Published in Blog
Tuesday, 06 August 2013 17:25

Seriously, how hard is it?

I walked into Best Buy today to purchase a lightning cord for my iphone 5.  As usual, I had no idea where to find what I was looking for, so I wandered around looking like the 40 year old moron that I am.

Finally, I stumbled into the correct aisle.  As I was grabbing the lightning cord, an employee came up to me and said, “Are you finding everything ok?”

I replied that I did find the lighting cord, BUT I was wondering about a car charger that also has a backup battery. 

It was at that point, that it became obvious to me, that this employee was only asking me if I was finding everything, because she was expecting the response: “Yes, thank you.”

Published in Blog
Friday, 14 September 2012 10:07

People Plus+ Fitness

 Thank you for reading this article.  I really appreciate your time and effort.

This article is only 8 paragraphs (beginning with the word “Hippocrates” below) and should take less than 5 minutes to read.

It includes a variety of fun stuff and I challenge you to finish every word.

The information in this article comes from over 15 years of research and experience.

 

Published in Blog